Revotek Global

Sri Lanka Call Center & BPO

Build your offshore call center with Revotek Global

We provide dedicated, English-speaking call center and BPO teams from Sri Lanka so you can support customers, grow sales, and reduce operating costs.

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Your Dedicated Call Center Partner in Sri Lanka

CAPACITY

Up to 40 Call Center Seats Ready to Deploy
SECURITY

Dedicated Servers & Firewalls for Client Data Protection
PLATFORM

Own In-House CRM Built for Call Center Operations
SERVICES

Inbound, Outbound & Back-Office Support for Overseas Clients
WEB DEVELOPMENT

Website Design & Development for Individuals and Businesses

Call Center & BPO Services

Inbound and outbound call center services from Sri Lanka, backed by experienced agents and measurable SLAs.

Inbound Customer Support

We handle your customer calls, emails, and chats as an extension of your in-house team.

  • Customer care
  • Order & account queries
  • Complaints & retention

Outbound Sales & Follow-Up

Proactive outreach to grow your pipeline and keep customers engaged.

  • Lead qualification
  • Appointment setting
  • Customer follow-up

Technical Helpdesk (L1)

First-line technical support for software, apps, and online services.

  • Issue triage
  • Basic troubleshooting
  • Ticket routing

Back-Office & Data Support

Support your operations with accurate, fast back-office processing.

  • Data entry & updates
  • Order processing
  • Reporting support

E-commerce & Contact Center

End-to-end support for online stores and marketplaces.

  • Pre-sales questions
  • Order & delivery queries
  • Returns & refunds assistance

Custom BPO & Web Development

Tailored support processes plus website development for your business.

  • Custom workflows
  • Dedicated teams
  • Website & app projects

Technology & Infrastructure

Secure, modern technology powering every call, ticket, and workflow.

In-House CRM Platform

We operate on our own custom-built CRM designed specifically for call center workflows and real-time visibility.

Secure Servers & Firewalls

Client data is processed on dedicated servers behind firewalls and controlled access, protecting your information.

Call Handling & Telephony

We work with modern call center telephony solutions to route, monitor, and manage calls efficiently.

Reporting & Analytics

Regular performance reports covering volume, handling time, quality, and service levels so you stay in control.

Integrations with Your Tools

Our teams can plug into your existing CRM, helpdesk, or ticketing platforms—or operate fully on our own system.

Website & Software Development

We also design and develop websites and web apps that can connect seamlessly with your contact center operations.

How We Start Your Call Center

A clear, simple approach from first conversation to live operations.

  1. Discover

    We map your business, call volumes, languages, schedules, and success metrics.

  2. Design

    We define team size (up to 40 seats immediately), scripts, KPIs, training, and technology stack.

  3. Launch

    Pilot the process, calibrate scripts and QA, then safely ramp to full capacity.

  4. Optimize

    Continuous improvement through QA loops, performance reporting, and regular review calls.

Security & Data Protection

Secure-by-design operations with strong controls around your customer data.

Dedicated InfrastructureServers in secure data centers
Network FirewallsProtected entry points for systems
Access Control PoliciesRole-based system access
Confidentiality PracticesNDAs & disciplined data handling
  • Restricted access for authorized team members only
  • Secure connectivity for tools and remote access
  • Confidentiality agreements for all employees
  • Documented procedures for handling incidents

Where Our Clients Are

Operating from Sri Lanka, we serve businesses across multiple regions.

  • UK flagUnited Kingdom & Europe
  • Poland flagCentral Europe
  • Portugal flagSouthern Europe
  • India flagSouth Asia
  • Philippines flagSoutheast Asia
  • Malaysia flagAsia-Pacific
  • Mexico flagNorth America & LATAM
  • Colombia flagGlobal Startups & SMEs

Example Engagements

Typical ways clients use our Sri Lanka-based call center and BPO teams.

SaaS Customer Support Team

Dedicated agents handling subscriptions, billing questions, and basic technical issues for a growing software company.

E-commerce Order Support

Multi-channel support for order tracking, returns, and customer questions for an online retailer.

Service Business Appointment Desk

Centralised contact center managing enquiries, bookings, and reminders for a service-focused business.

FAQ

Quick answers to common questions about our call center services.

We can ramp up a small pilot quickly and scale up to 40 seats immediately, depending on the complexity of your processes and training materials.

We typically work on per-FTE monthly rates with clear SLAs. For some projects we can also discuss per-hour or per-outcome pricing.

We primarily provide English-speaking support and can arrange extended or 24/7 coverage depending on your requirements. Additional languages may be arranged for specific projects.

Yes. We can use your existing CRM, helpdesk, or ticketing platforms, or operate on our own in-house CRM and share reports with you.

Ready to discuss your call center project?

Share your goals and we’ll respond with options for a Sri Lanka–based team.