Revotek Global

Outsmart Complexity

Scale the future of operations

AI-augmented BPO that fuses domain expertise, security-first delivery, and measurable outcomes.

Make Operations SmarterExplore Client Success

Shaping the Future with AI at the Core

ARTICLE

5 Forces Re-shaping the CFO’s World
INSIGHT

The Future of FinTech: Six Trends Defining 2025
REPORT

AI & Analytics: Six Trends Driving the Future
PLAYBOOK

Utility Debt: A Three-Pillar Analytics Approach
ARTICLE

Smarter, Faster, Greener: 6 Trends in Logistics

End-to-End BPO Solutions

From front office to back office, built on SLAs that track what matters.

Customer Experience

Omnichannel support, QA, WFM and experience analytics.

  • Voice / Chat / Email
  • WFM + QA
  • CX Analytics

Back Office & Data

Data entry, enrichment, content moderation, catalog ops.

  • Data QC
  • Moderation
  • Catalog

Finance & Accounting

AP/AR, reconciliations, month-end close and reporting.

  • AP/AR
  • Recons
  • Close

Technical Support

L1–L2 triage, troubleshooting and escalation management.

  • Triage
  • Bug Routing
  • KB Updates

Sales Ops & RevGen

Prospecting, CRM hygiene, renewals and enablement.

  • Lead Gen
  • CRM
  • Renewals

Trust & Safety

Policy enforcement, KYC review, brand and user protection.

  • KYC
  • Risk Ops
  • Compliance

Tech Platform

AI + automation layered onto every workflow to raise quality and speed.

Agent Assist

Context, next-best-action and summaries for faster AHT.

RPA Workflows

Robotic automations for repetitive, rules-driven steps.

Knowledge Hub

Versioned SOPs and dynamic playbooks in one source.

QA Analytics

Speech/text insights and calibrated scorecards.

Data Pipelines

Clean ingestion, enrichment and governance.

BI Dashboards

Real-time SLA views and executive scorecards.

How We Work

A proven go-live rhythm with measurable checkpoints.

  1. Discover

    Map volumes, seasonality, SOPs and success metrics.

  2. Design

    Right-size team, skills, schedule, tooling and security.

  3. Launch

    Pilot → calibrate → scale. Clear runbooks and governance.

  4. Optimize

    Automation backlog, QA loops and quarterly business reviews.

Security & Compliance

Secure-by-design operations with strong controls and audits.

ISO 27001-alignedISMS best practices
SOC 2 controlsSecurity, availability
GDPR-readyData privacy & DSRs
HIPAA (BAA on request)PHI handling
  • Least-privilege access & session controls
  • Encrypted data at rest and in transit
  • Background checks & secure facilities
  • Continuous monitoring & incident response

Global Delivery

Follow-the-sun coverage with multilingual talent.

  • UK flagUK
  • Poland flagPoland
  • Portugal flagPortugal
  • India flagIndia
  • Philippines flagPhilippines
  • Malaysia flagMalaysia
  • Mexico flagMexico
  • Colombia flagColombia

Client Stories

Impact snapshots from recent engagements.

SaaS CX Turnaround

Launched 30-seat team in 4 weeks; CSAT +11 pts; backlog cleared in 10 days.

E-commerce Back Office

Catalog ops re-engineered; defects −38%; speed +27%.

Fintech Trust & Safety

KYC in under 5 mins; false positives −42% via analytics.

FAQ

Quick answers to common questions.

Typical pilots go live in 2–4 weeks depending on tooling and training data.

We offer per-FTE, per-transaction and outcome-based models with transparent SLAs.

24/7 follow-the-sun with English core; Spanish, Portuguese, Polish, Hindi and more on request.

Yes—our teams integrate with your CRM, helpdesk, finance, and data stack securely.

Let’s design a smarter operating model

Share your goals—our team will respond within one business day.