Privacy Policy

Last updated: 19, October 2025

This Privacy Policy explains how Revotek Global We collects, uses, and protects personal information in connection with:

• our website at revotek.global
• our call center, business process outsourcing (BPO), data entry, and website development services .

By using our Site or Services, or by contacting us, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who we are

Revotek Global is a Sri Lanka–based provider of call center and BPO services, including inbound and outbound call handling, back-office support, data entry, and website development for international clients.

If you have questions about this policy, you can contact us at:

Email: admin@revotek.global
Phone: +94 76 119 3615
Postal address: Revotek Global, Colombo, Sri Lanka

2. Information we collect

We collect different types of information depending on how you interact with us.

2.1 Information you provide directly

We collect information you choose to provide, for example when you:

• fill in a contact form or lead form (on our Site, in Google Ads, or other platforms);
• communicate with us by email, phone, or messaging apps;
• sign a service agreement with us; or
• apply for a job or send us your CV.

This may include:

• name and contact details (email address, phone number);
• company name, role, and company contact details;
• information about your business needs, project details, and service requirements;
• billing and invoicing details (where relevant);
• any other information you choose to include in communications with us.

2.2 Information we process on behalf of our clients

As a call center and BPO provider, we also process personal data about our clients’ customers, users, and other individuals in the course of delivering the Services. This may include, for example:

• contact information for customers and prospects;
• call logs, call recordings, and notes taken by our agents;
• ticket, order, account, or support information;
• data used for appointment setting, sales, or customer service.

For this type of processing, we act as a data processor/service provider on behalf of our clients, who are responsible for providing their own privacy notices and defining the lawful basis for processing. We handle such data only according to our clients’ documented instructions and our service agreements with them.

2.3 Information collected automatically

When you visit our Site, we may automatically collect certain technical information, such as:

• IP address and approximate location;
• browser type and version;
• device type and operating system;
• pages visited, time and date of visits, and time spent on each page;
• referring website or campaign (e.g. Google Ads).

We may collect this information using cookies, pixels, and similar technologies (see the Cookies & tracking technologies section below).

2.4 Call recordings

For quality assurance, training, and record-keeping, some calls handled by our teams may be recorded. Where required by law, we notify callers that calls may be recorded and provide options to opt out when possible.

3. How we use personal information

We use the information we collect for the following purposes:

• To provide and manage the Services – including handling inbound and outbound calls, processing tickets and orders, performing data entry, and delivering website development projects.
• To respond to enquiries – such as when you request a call center proposal, ask a question, or request support.
• To operate and improve our Site – including monitoring usage, fixing issues, and improving user experience.
• To manage our client relationships – including account management, project management, performance reporting, and billing.
• To ensure security and prevent misuse – including monitoring for fraud, abuse, and security incidents.
• To comply with legal obligations – for example, record-keeping or responding to lawful requests from authorities.
• Marketing & business development (limited) – such as sending you information about our services if you have requested it or where permitted by applicable law. You can opt out at any time.

4. Legal bases for processing (EEA/UK visitors)

If you are in the European Economic Area (EEA) or the United Kingdom, we only process your personal data when we have a legal basis to do so, including:

• Performance of a contract – when processing is necessary to deliver the Services or take steps at your request before entering a contract.
• Legitimate interests – for example, to operate and improve our Site and Services, communicate with you as a business contact, or prevent misuse, provided that these interests are not overridden by your rights and interests.
• Consent – where required, for example for certain marketing communications or non-essential cookies.
• Legal obligations – when processing is necessary to comply with laws and regulations.

5. How we share information

We do not sell your personal information. We may share information in the following situations:

• With our clients – when we process data on their behalf as part of our call center or BPO Services.
• With trusted service providers – such as hosting providers, telephony and CRM platforms, analytics providers, and professional advisors who assist us in operating our business. These parties are bound by confidentiality and data protection obligations.
• Business transfers – in connection with a merger, acquisition, or sale of all or part of our business, information may be transferred as part of that transaction.
• Legal and safety reasons – when we are required to do so by law, or when we believe it is necessary to protect our rights, safety, or property or that of others.

6. International data transfers

Our operations are based in Sri Lanka, and our clients and service providers may be located in various countries. This means your personal data may be transferred to and processed in countries outside your own, which may have different data protection laws.

Where required by applicable law, we take appropriate measures to ensure that such transfers are subject to suitable safeguards, such as contractual clauses approved by relevant authorities, and that your personal data remains protected.

7. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including:

• for the duration of a contract or project with a client;
• for as long as needed to respond to enquiries or support requests;
• for as long as required by law (for example, tax or accounting rules); and
• for a reasonable period to maintain records, handle disputes, and enforce agreements.

When information is no longer needed, we will delete or anonymise it, or, where this is not possible (for example, because it is stored in backup archives), we will securely store it and isolate it from further use until deletion is possible.

8. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access. These measures include:

• using secure servers and network firewalls;
• implementing access control policies and role-based access to systems;
• requiring confidentiality commitments from employees and contractors;
• using secure connectivity and monitoring for suspicious activity; and
• documented procedures for handling incidents.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• the right to request access to the personal data we hold about you;
• the right to request correction of inaccurate or incomplete data;
• the right to request deletion of your data in certain circumstances;
• the right to object to or request restriction of processing in certain circumstances;
• the right to data portability (to receive your data in a structured, commonly used format and have it transmitted to another controller, where technically feasible);
• where we rely on consent, the right to withdraw that consent at any time.

To exercise these rights, please contact us at admin@revotek.global. We may need to verify your identity before responding to your request.

If you are in the EEA or UK and are not satisfied with how we handle your personal data, you also have the right to lodge a complaint with your local data protection authority.

10. Cookies & tracking technologies

Our Site may use cookies, pixels, and similar technologies to:

• remember your preferences and improve user experience;
• understand how visitors use our Site (analytics);
• measure and improve the performance of our marketing campaigns (for example, Google Ads).

You can usually instruct your browser to refuse cookies or to notify you when a cookie is being set. If you disable cookies, some features of the Site may not function properly.

Where required by law, we will ask for your consent before using non-essential cookies.

11. Third-party websites

Our Site may contain links to websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

12. Children’s privacy

Our Site and Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically for any changes. Your continued use of the Site or Services after any changes take effect will constitute your acknowledgment of the updated policy.

14. How to contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: admin@revotek.global
Phone: +94 76 119 3615
Head Office: Colombo, Sri Lanka

This Privacy Policy is provided for general information purposes and does not constitute legal advice. Please consult your legal advisor to ensure compliance with all applicable laws and regulations.